Returns & refunds
Draft policy · real orders are not open yet
A proposed 30-day request window
Our draft policy allows you to request a return within 30 days of delivery. Contact [email protected] with your order reference before sending an item back. We will check eligibility and provide the approved return address or label for your item.
Items eligible for a change-of-mind return
Items should be unused, unwashed and complete, with their accessories and original packaging. Personalized goods, perishables, opened sealed hygiene products and digital goods may be excluded where permitted. Faulty or incorrectly supplied items are handled separately.
Damaged, faulty or incorrect items
Tell us as soon as you notice the problem. Include your order reference and photos if available. Our proposed policy covers approved return shipping for damaged, faulty or incorrect items. Your rights under applicable local law are not affected.
Return shipping and refunds
For an eligible change-of-mind return, the customer normally pays return shipping. We will explain any applicable cost before the return. After inspection and approval, we aim to initiate the refund to the original payment method within 5–10 business days; your bank may take additional time. Original delivery charges are refunded where required by law.
Please wait for return instructions
Return addresses and label eligibility depend on the item and order. Do not send a parcel to the original sender or the company address without our instructions. Return arrangements and product-specific exclusions must be confirmed before real orders open. This preview does not offer products for purchase.
Start a return request
Contact Deeliy before shipping anything. We will verify your order and provide the return address or label approved for your item. Do not return a parcel to the sender or our business address without instructions.
How can we help?
For a delivery, product or return question, email us with the product link or order reference. Never send card details or passwords.
Operated by Digital Shift LLC.
About this store preview
Explore products and choose your delivery country. Real orders are not open yet. Checkout is available for Stripe test payments only; no real charge or shipment is made.